Defective or Damaged Components

All items that are defective on arrival, will be replaced at no cost to you. The shipping charges to replace the defective product will be incurred by Sleep Store USA. (Certain products such as adjustable bases and air beds are made up of numerous components such as transformers, control panels, air chambers, pumps and more. If one or more of these components are causing the whole bed to not operate, the faulty component will be promptly replaced).

If a component is found to be defective after the In-home Trial period, the replacement part is covered under the terms of the warranty. You will be responsible for any related costs and the cost of shipping the defective component back to Sleep Store USA. Contact our Customer Service department at 1-866-321-5644 for troubleshooting assistance and if you need to process the replacement order.

We recognize the fact that components may break, become soiled or unusable and may not be covered under the warranty. As long as you own our bed and can provide proof of purchase, you can purchase replacement components. All component sales are final and carry a 1-year Warranty from the purchase date. Product discounts and accessory promotions do not apply to components. Call our Customer Service department for current pricing and to process the component purchase.

* 90-Night In-home Trial

Choosing a mattress is one of the most important decisions you can make. And we want to help make sure that the decision you make is the right one. So we invite you to test one of our mattresses in the best place possible: the comfort of your own home. When you purchase a Sleep System from Sleep Store USA, you'll have 90 nights to make sure that you're 100% comfortable. If for any reason you're not completely satisfied, we'll authorize an return or exchange of your mattress. After all, sleep is one thing you should never have to compromise.

" What happens after 90 nights?"

Well, we stay right by your side. Each one of our beds comes with an astounding 25 Year or Limited Lifetime Warranty - The longest warranties in the industry. It's a reflection of our commitment to unwavering quality and product integrity. We never want you to have a bad night's sleep again. So we try to ensure that a sleep system from Sleep Store USA could be the last mattress you'll ever need to purchase.

"Can I exchange my new mattress?"

You may exchange your mattress or foundation one time within the 90-night trial period. Exchanges between sizes and models (i.e. from Queen to King or from Supreme Air 5500 to Supreme Air 6500) will be processed as whole bed exchanges. You will be responsible for any difference in price as well as any original shipping charges. If you are considering exchanging your bed, please contact our Customer Service department at 1-866-321-5644 before packing your bed. After 30 days: All shipping and incidental charges as a result of an exchange are the customers responsibility.

To return your bed please be sure to call Customer Service at 1-866-321-5644 to request a return at or before the end of your trial period. Customer Service will provide you with a RMA number.The RMA must be included with all products returned in order to track your return and promptly process your credit. RMA numbers expire at the end of the 90-night trial or 90 days from the date of delivery to your home. The representative can also provide valuable tips on how to efficiently pack the bed and suggest a shipping carrier to minimize your expense.

All refunds will be issued to the original method of payment approximately 15 business days after all products have been received at Sleep Store USA.

* We will exchange your bedding for bedding of greater or equal value.

* All comfort exchange requests must be made after the 30th night from the original date of delivery.

* The only cost to you is the price difference and shipping,(plus sales tax where applicable), incurred during the re-selection process.

* Due to the fact that it takes you body time to adjust to any new sleep surface it is mandatory that you sleep on your new mattress for at least 15 nights before deciding if you would like to keep it or not.

* No comfort exchange or refund will be made after the 90th day.

* To receive a refund without penalty you must send your product back before the 30th day.

* Product returned after the 30th day are subject to a 15% processing and handling charge.

* This comfort exchange (or refund) offer does not apply to the following items: Custom sizes mattresses, custom models, clearance or demo models, adjustable bases and all free or promotional giveaway products. Pillows are also non returnable for sanitary reasons.

* Of course any defective products will be promptly exchanged.

* Original shipping costs to the customers home is not refundable.

Note: The customer is responsible for all shipping charges on refused orders (with the exception of damaged merchandise).

-Returns will not be accepted without a return authorization number from Sleep Store USA. Allow 15 business days for your refunds to be processed.

Our customer care specialist are ready and willing to answer all your questions.